{"id":6183,"date":"2022-09-29T23:17:58","date_gmt":"2022-09-29T21:17:58","guid":{"rendered":"https:\/\/www.istitutomontani.edu.it\/web\/?page_id=6183"},"modified":"2026-04-01T11:07:53","modified_gmt":"2026-04-01T09:07:53","slug":"carta-della-qualita","status":"publish","type":"page","link":"https:\/\/www.istitutomontani.edu.it\/web\/carta-della-qualita\/","title":{"rendered":"Carta della Qualit\u00e0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6183\" class=\"elementor elementor-6183\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dfe58bf elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"dfe58bf\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-34a27aa\" data-id=\"34a27aa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69c990e elementor-widget elementor-widget-text-editor\" data-id=\"69c990e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.5.6 - 28-02-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) 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UnhideWhenUsed=\"true\"\n   Name=\"Unresolved Mention\"\/>\n  <w:LsdException Locked=\"false\" SemiHidden=\"true\" UnhideWhenUsed=\"true\"\n   Name=\"Smart Link\"\/>\n <\/w:LatentStyles>\n<\/xml><![endif]--><!--[if gte mso 10]>\n<style>\n \/* Style Definitions *\/\n table.MsoNormalTable\n\t{mso-style-name:\"Tabella normale\";\n\tmso-tstyle-rowband-size:0;\n\tmso-tstyle-colband-size:0;\n\tmso-style-noshow:yes;\n\tmso-style-priority:99;\n\tmso-style-parent:\"\";\n\tmso-padding-alt:0cm 5.4pt 0cm 5.4pt;\n\tmso-para-margin:0cm;\n\tmso-pagination:none;\n\ttext-autospace:none;\n\tfont-size:11.0pt;\n\tfont-family:\"Calibri\",sans-serif;\n\tmso-ascii-font-family:Calibri;\n\tmso-ascii-theme-font:minor-latin;\n\tmso-hansi-font-family:Calibri;\n\tmso-hansi-theme-font:minor-latin;\n\tmso-bidi-font-family:\"Times New Roman\";\n\tmso-bidi-theme-font:minor-bidi;\n\tmso-ansi-language:EN-US;\n\tmso-fareast-language:EN-US;}\n<\/style>\n<![endif]-->\n\n<p class=\"MsoBodyText\" style=\"margin-top:0cm;margin-right:9.6pt;margin-bottom:\n6.0pt;margin-left:0cm;text-align:justify\"><span style=\"font-size:12.0pt;\nmso-ascii-font-family:Cambria;mso-ascii-theme-font:major-latin;mso-hansi-font-family:\nCambria;mso-hansi-theme-font:major-latin\">La direttiva del Presidente del\nConsiglio dei Ministri del 27 gennaio 1994 e il Decreto della Presidenza del Consiglio\ndei Ministri del 7 giugno 1995 che riporta lo \u201cSchema generale di riferimento\ndella \u201cCarta dei servizi scolastici\u201d,<span style=\"letter-spacing:.05pt\"> <\/span>hanno\n<\/span><span style=\"mso-ascii-font-family:Cambria;mso-ascii-theme-font:major-latin;\nmso-hansi-font-family:Cambria;mso-hansi-theme-font:major-latin;letter-spacing:\n-.05pt;mso-font-width:95%\">imposto<\/span><span style=\"font-size:12.0pt;\nmso-ascii-font-family:Cambria;mso-ascii-theme-font:major-latin;mso-hansi-font-family:\nCambria;mso-hansi-theme-font:major-latin\"> l\u2019obbligo <span style=\"color:#0F0F0F\">a\n<\/span>tutti<span style=\"letter-spacing:.05pt\"> <\/span><span style=\"mso-font-width:\n90%\">i<span style=\"letter-spacing:.05pt\"> <\/span><\/span>soggetti<span style=\"letter-spacing:.05pt\"> <\/span>erogatori<span style=\"letter-spacing:.05pt\">\n<\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>servizi<span style=\"letter-spacing:.05pt\"> <\/span>scolastici<span style=\"letter-spacing:\n.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>dotarsi<span style=\"letter-spacing:.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>una<span style=\"letter-spacing:.05pt\"> <\/span>&#8220;Carta\u201d<span style=\"letter-spacing:\n.05pt\"> <\/span>che<span style=\"letter-spacing:.05pt\"> <\/span>fissi<span style=\"letter-spacing:.05pt\"> <\/span>gli<span style=\"letter-spacing:.05pt\"> <\/span>standard<span style=\"letter-spacing:.05pt\"> <\/span>qualitativi de perseguire e rispettare nel\nfornire<span style=\"letter-spacing:.05pt\"> <\/span>le prestazioni agli utenti.\nLa legge n\u00b0 273<span style=\"letter-spacing:.05pt\"> <\/span>dell\u201911<span style=\"letter-spacing:.05pt\"> <\/span>luglio<span style=\"letter-spacing:.05pt\"> <\/span>1995,<span style=\"letter-spacing:.05pt\"> <\/span>recante<span style=\"letter-spacing:.05pt\">\n<\/span>misure<span style=\"letter-spacing:.05pt\"> <\/span>urgenti<span style=\"letter-spacing:.05pt\"> <\/span>per<span style=\"letter-spacing:.05pt\"> <\/span>la<span style=\"letter-spacing:.05pt\"> <\/span>semplificazione<span style=\"letter-spacing:\n.05pt\"> <\/span>dei<span style=\"letter-spacing:.05pt\"> <\/span>procedimenti<span style=\"letter-spacing:.05pt\"> <\/span>amministrativi e per<span style=\"letter-spacing:.05pt\"> <\/span>il miglioramento<span style=\"letter-spacing:\n.05pt\"> <\/span>dell&#8217;efficienza delle pubbliche amministrazioni, ha<span style=\"letter-spacing:.05pt\"> <\/span>costruito<span style=\"letter-spacing:2.45pt\">\n<\/span>le<span style=\"letter-spacing:.85pt\"> <\/span>basi<span style=\"letter-spacing:\n1.65pt\"> <\/span>dell\u2019intero<span style=\"letter-spacing:2.25pt\"> <\/span>processo<span style=\"letter-spacing:1.15pt\"> <\/span>&#8220;controllo<span style=\"letter-spacing:\n1.3pt\"> <\/span>qualit\u00e0&#8221; <span style=\"mso-font-width:95%\">all\u2018interno<span style=\"letter-spacing:2.35pt\"> <\/span>delle<span style=\"letter-spacing:1.1pt\"> <\/span>strutture<span style=\"letter-spacing:2.6pt\"> <\/span>pubbliche.<\/span><\/span><\/p>\n\n<p class=\"MsoNormal\" style=\"margin-top:0cm;margin-right:9.6pt;margin-bottom:6.0pt;\nmargin-left:0cm;text-align:justify\"><span style=\"font-size:12.0pt;mso-ascii-font-family:\nCambria;mso-ascii-theme-font:major-latin;mso-hansi-font-family:Cambria;\nmso-hansi-theme-font:major-latin;letter-spacing:-.05pt\">La Carta dei Servizi o\nCarta della Qualit\u00e0, <\/span><span style=\"font-size:12.0pt;mso-ascii-font-family:\nCambria;mso-ascii-theme-font:major-latin;mso-hansi-font-family:Cambria;\nmso-hansi-theme-font:major-latin\">pertanto, \u00e8 uno strumento operativo che<span style=\"letter-spacing:.05pt\"> <\/span>fissa dei principi ai quali deve\nuniformarsi l\u2019erogazione dei servizi scolastici e individua gli<span style=\"letter-spacing:.05pt\"> <\/span>strumenti<span style=\"letter-spacing:2.25pt\">\n<\/span>per<span style=\"letter-spacing:1.7pt\"> <\/span>la<span style=\"letter-spacing:\n1.25pt\"> <\/span>loro<span style=\"letter-spacing:.75pt\"> <\/span>attuazione<span style=\"letter-spacing:1.0pt\"> <\/span>e<span style=\"letter-spacing:1.75pt\"> <\/span>le<span style=\"letter-spacing:.8pt\"> <\/span>modalit\u00e0<span style=\"letter-spacing:1.7pt\">\n<\/span>per<span style=\"letter-spacing:1.95pt\"> <\/span>la<span style=\"letter-spacing:\n.95pt\"> <\/span>tutela<span style=\"letter-spacing:.95pt\"> <\/span>degli<span style=\"letter-spacing:1.3pt\"> <\/span>utenti.<\/span><\/p>\n\n<p class=\"MsoNormal\" style=\"margin-top:0cm;margin-right:9.6pt;margin-bottom:6.0pt;\nmargin-left:0cm;text-align:justify\"><span style=\"font-size:12.0pt;mso-ascii-font-family:\nCambria;mso-ascii-theme-font:major-latin;mso-hansi-font-family:Cambria;\nmso-hansi-theme-font:major-latin\">L\u2019Istituto<span style=\"letter-spacing:.05pt\">\n<\/span>Tecnico<span style=\"letter-spacing:.05pt\"> <\/span>Tecnologico<span style=\"letter-spacing:.05pt\"> <\/span>\u201cG. e M. Montani\u201d,<span style=\"letter-spacing:\n.05pt\"> <\/span>titolare<span style=\"letter-spacing:.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>una serie di servizi<span style=\"letter-spacing:.05pt\"> <\/span>descritti<span style=\"letter-spacing:.05pt\">\n<\/span>nel<span style=\"letter-spacing:.05pt\"> <\/span>\u201cPIANO<span style=\"letter-spacing:2.75pt\"> <\/span>OFFERTA<span style=\"letter-spacing:2.8pt\">\n<\/span>FORMATIVA\u201d,<span style=\"letter-spacing:2.75pt\"> <\/span>ha<span style=\"letter-spacing:2.75pt\"> <\/span>elaborato<span style=\"letter-spacing:\n2.75pt\"> <\/span>queste<span style=\"letter-spacing:2.75pt\"> <\/span>Carta<span style=\"letter-spacing:.05pt\"> <\/span>della Qualit\u00e0 che <span style=\"color:#161616\">\u00e8\n<\/span>una vera e propria Corta dei Diritti degli utenti, il cui scopo precipuo\n\u00e8<span style=\"letter-spacing:.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\">\n<\/span>fissare<span style=\"letter-spacing:.05pt\"> <\/span>criteri<span style=\"letter-spacing:.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>prestazione<span style=\"letter-spacing:.05pt\"> <\/span>e<span style=\"letter-spacing:.05pt\"> <\/span>standard<span style=\"letter-spacing:.05pt\"> <\/span>generali<span style=\"letter-spacing:.05pt\">\n<\/span>e<span style=\"letter-spacing:.05pt\"> <\/span>specifici<span style=\"letter-spacing:.05pt\"> <\/span>di<span style=\"letter-spacing:.05pt\"> <\/span>qualit\u00e0<span style=\"letter-spacing:.05pt\"> <\/span>dei<span style=\"letter-spacing:.05pt\"> <\/span>servizi<span style=\"letter-spacing:.05pt\"> <\/span>prevedendo<span style=\"letter-spacing:\n1.55pt\"> <\/span>idonei<span style=\"letter-spacing:1.2pt\"> <\/span>strumenti<span style=\"letter-spacing:1.55pt\"> <\/span>di<span style=\"letter-spacing:.4pt\"> <\/span>controllo<span style=\"letter-spacing:.95pt\"> <\/span><span style=\"color:#1C1C1C\">e<span style=\"letter-spacing:.4pt\"> <\/span><\/span>verifica<span style=\"letter-spacing:\n1.25pt\"> <\/span>per<span style=\"letter-spacing:1.35pt\"> <\/span>la<span style=\"letter-spacing:.5pt\"> <\/span>tutela<span style=\"letter-spacing:.95pt\"> <\/span>dei<span style=\"letter-spacing:1.25pt\"> <\/span>beneficiari.<\/span><\/p>\n\n<p><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9d3afb6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9d3afb6\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6ebb7a0\" data-id=\"6ebb7a0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d645693 elementor-widget elementor-widget-eael-creative-button\" data-id=\"d645693\" data-element_type=\"widget\" data-widget_type=\"eael-creative-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t        <div class=\"eael-creative-button-wrapper\">\n\n            <a class=\"eael-creative-button eael-creative-button--default\" href=\"https:\/\/www.istitutomontani.edu.it\/web\/wp-content\/uploads\/2026\/04\/CARTA-QUALITA-2025.pdf\" target=\"_blank _blank\" data-text=\"\">\n\n\t    \n                <div class=\"creative-button-inner\">\n\n                    \n                    <span class=\"cretive-button-text\">Carta della Qualit\u00e0<\/span>\n\n                                    <\/div>\n\t                        <\/a>\n        <\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Premessa La direttiva del Presidente del Consiglio dei Ministri del 27 gennaio 1994 e il Decreto della Presidenza del Consiglio dei Ministri del 7 giugno &#8230; <\/p>\n","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.13 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Carta della Qualit\u00e0 &mdash; Istituto Tecnico Tecnologico &quot;G. e M. 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